Privacy Policy

Last Updated: January 2025

This Privacy Policy describes how Debt Relief Experts ("we," "us," or "our") collects, uses, shares, and protects information when you use our website debtreliefexperts.us ("Website"). Please read this policy carefully.

1. Who We Are

Debt Relief Experts is an independent referral service. We are not a lender, debt settlement company, debt consolidation company, credit counseling agency, or law firm. We connect consumers with third-party companies that offer debt relief services.

2. Information We Collect

Information You Provide: When you complete our assessment form, you provide personal information including:

  • Name, email address, phone number
  • State and ZIP code
  • Information about your debt (amount, types, number of accounts)
  • Employment and income information
  • Reason for seeking debt relief
  • Contact preferences

Automatically Collected Information: We automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent
  • Referring URLs and marketing source data (UTM parameters)
  • Click identifiers (Google Click ID, Facebook Click ID)

3. How We Use Your Information

We use your information to:

  • Connect you with third-party debt relief providers who may contact you
  • Respond to your inquiries
  • Improve our website and services
  • Analyze marketing effectiveness
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. How We Share Your Information

With Third-Party Providers: When you submit our form, your information is shared with one or more debt relief service providers, financial service companies, or marketing partners in our network. These third parties may contact you by phone, email, or text message to discuss their services.

With Service Providers: We share information with companies that help us operate our business (hosting, analytics, etc.).

For Legal Purposes: We may share information to comply with laws, respond to legal process, or protect rights and safety.

Business Transfers: If our business is sold or merged, your information may be transferred.

Important: We receive compensation when you are connected with third-party providers.

5. Telephone Consumer Protection Act (TCPA) Consent

By submitting your information through our Website and checking the consent box, you provide express written consent under the Telephone Consumer Protection Act (TCPA) to receive:

  • Phone calls, including calls using an automatic telephone dialing system (autodialer) or prerecorded/artificial voice messages
  • SMS text messages
  • Emails

From Debt Relief Experts and the third-party providers with whom your information is shared, at the telephone number and/or email address you provided, regarding debt relief options and related services.

You understand that:

  • Consent is not required as a condition of purchasing any goods or services
  • You may receive multiple calls and messages
  • Message and data rates may apply
  • You can revoke consent at any time

6. How to Opt Out

You may revoke your consent to receive communications at any time by:

  • Replying "STOP" to any text message
  • Following unsubscribe instructions in emails
  • Contacting us at support@debtreliefexperts.us
  • Informing the calling party during a phone call

Note: Opting out from us does not opt you out from third parties who have already received your information. You must contact them separately.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic (Google Analytics)
  • Track marketing effectiveness (Google Ads, Facebook Pixel)
  • Store UTM parameters and click identifiers

You can manage cookies through your browser settings, but some features may not work properly without them.

8. Data Security

We implement reasonable security measures to protect your information. However, no internet transmission is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain your information as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

10. Your Privacy Rights

Depending on your state of residence, you may have rights to:

  • Know what personal information we collect
  • Request deletion of your information
  • Opt out of the sale or sharing of your information
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at support@debtreliefexperts.us.

11. California Residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act. We may "sell" or "share" personal information as those terms are defined under California law when we provide your information to third-party providers. You have the right to opt out.

To opt out of the sale/sharing of your information, contact us at support@debtreliefexperts.us with "California Privacy Request" in the subject line.

12. Children's Privacy

Our Website is not intended for individuals under 18. We do not knowingly collect information from children.

13. Changes to This Policy

We may update this policy. Changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

For questions about this Privacy Policy:
Email: support@debtreliefexperts.us